Terms of business

All goods and services provided by Franklin Vets are on the basis of the terms set out below unless otherwise agreed to in writing.

In the event of any conflict between these terms and any subsequent written contract between Franklin Vets and the Customer, the terms of the subsequent written contract shall prevail.

Terms of Trade for Goods & Services

Any goods supplied by Franklin Vets shall be at the risk of the client from the time of delivery as to any loss, damage and deterioration.

Franklin Vets reserves the right to refuse the return of products for refund or credit. Examples of products that will not be accepted are refrigerated products, some medications, expired, near to expiry, or damaged goods. Where proof of purchase cannot be established, returned product will not be accepted.

Terms of Payment

Companion Animal

Payment for all goods and services is expected at the time of the clinic visit or when the patient is discharged as stated by the “Due Date” on the invoice.

Excluded from these cash terms are farm charge accounts, or where prior arrangement has been made and approved in writing by management.

Failing payment by the due date as stated on the invoice, penalty interest may be charged from the due date on a daily basis on any unpaid amounts at a rate of 2% per month until payment is made in full.

Farm Charge Accounts

Payment for the goods and/or services, unless specified otherwise by the Franklin Vets, shall be due on the 20th day of the next month following that in which the goods and/or services are invoiced.

Failing payment by the due date, and without prejudice to any other remedies available to Franklin Vets, penalty interest will be charged from the due date on a daily basis on any unpaid amounts at a rate of 2% per month until payment is made in full.

To apply for a farm charge account with Franklin Vets, contact your local clinic or email the accounts receivable team to request a Client Registration and Credit Application. Eligibility criteria apply.